Mark of Excellence Auto Detail
Your privacy matters

Privacy Policy

Mark of Excellence is committed to protecting your personal information. This policy explains what we collect, how we use it, and the choices you have.

Effective Date: August 19, 2026

Information We Collect

  • Contact information — name, phone number, email address, and mailing address.
  • Vehicle information — year, make, model, VIN, license plate, current condition, and service history.
  • Payment information — billing address and payment method details processed securely through our payment partners.
  • Communication preferences — how you prefer to be contacted, appointment reminders, and service follow-ups.
  • Website usage data — pages visited, time on site, device type, browser, and IP address collected through cookies and analytics tools.

How We Use Your Information

  • Schedule, confirm, and perform detailing, protection, fleet, U-Haul, and vehicle sales services.
  • Communicate service updates, appointment reminders, and post-service follow-ups.
  • Process payments and maintain accurate billing records.
  • Improve our website, services, and customer experience through aggregated analytics.
  • Send promotional offers, membership updates, and exclusive invitations — only when you have opted in.

How We Protect Your Information

  • Encrypted transmission for online forms and payment processing.
  • Access limited to authorized staff who need the information to perform their duties.
  • Regular security reviews and secure storage of digital records.
  • We do not store full payment card details on our servers.

Cookies & Website Usage

  • We use cookies and similar technologies to improve site functionality, remember preferences, and analyze traffic.
  • You may disable cookies through your browser settings, though some features may not function as intended.
  • We do not sell browsing data or use it to build advertising profiles for unrelated third parties.

Service & Marketing Communications

  • Service-related messages — appointment confirmations, reminders, and follow-ups — are necessary to complete your request.
  • Marketing communications are sent only with your consent and may include membership updates, seasonal offers, and event invitations.
  • You can opt out of marketing emails or texts at any time by following the unsubscribe instructions or replying STOP to any SMS.

SMS Messaging

  • By providing your mobile number and opting in, you consent to receive text messages from Mark of Excellence regarding appointments, service updates, membership benefits, and promotional offers.
  • Message and data rates may apply. Message frequency varies based on your service activity and preferences.
  • Reply STOP at any time to opt out of SMS communications. Reply HELP for assistance.
  • No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Your Rights

  • Request access to the personal information we hold about you.
  • Request corrections to inaccurate or incomplete information.
  • Request deletion of your personal information, subject to legal or contractual obligations.
  • Opt out of marketing communications at any time.
  • To exercise your rights, contact us using the information below.

Contact Us

  • Mark of Excellence
  • 9338 Humble Westfield Rd
  • Humble, TX 77338
  • Phone: (281) 548-2106
  • Email: info@markofexcellencetx.com

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review it periodically.

Questions? Contact us or call (281) 548-2106.

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